Terms of Use

These Terms of Use explain the conditions under which visitors may access the Chronos Heritage website to learn about watch repair services, workshop procedures, timepiece care, inspection options, and contact information. By using this website, you agree to use its content responsibly and in accordance with applicable laws.

Website information

This website provides general information about watchmaking, timepiece maintenance, repair assessments, and available services. Descriptions are intended to help visitors understand the types of work that may be considered for a particular watch. Information displayed online does not, by itself, create a repair contract, confirm an appointment, authorize work, establish a final price, or guarantee that a specific component is available. Repair requirements and outcomes depend on the condition, construction, age, and service history of each timepiece.

Repair services and estimates

1. Repair availability, inspection findings, estimated costs, turnaround times, and service recommendations are confirmed after the relevant details of the timepiece have been reviewed. An online inquiry is not a confirmed service booking or authorization to begin work.
2. Any estimate or preliminary service description may be revised if an inspection reveals additional damage, wear, corrosion, missing components, previous repair issues, or other conditions that could not reasonably be identified from the initial information provided.
3. Repair work proceeds according to the scope agreed upon with the customer. Additional work, replacement parts, specialist procedures, or changes to the original service plan may require separate approval before proceeding.
4. Parts availability, manufacturer specifications, watch construction, and the condition of the movement may affect which repair options are practical. Water resistance, timekeeping accuracy, and other performance characteristics should not be assumed to be restored to factory specifications unless the relevant tests and service results support that conclusion.

Customer responsibilities

Customers should provide accurate information about the timepiece, including any known faults, previous repairs, exposure to moisture or impact, and relevant service history. Where available, details such as the brand, model, reference number, and observed symptoms can help the workshop prepare for an assessment. Customers should disclose any special handling requirements or concerns about original components before work begins. Ownership or authorization to submit a watch for service may be requested where appropriate.

Inspection, handling, and collection

Timepieces submitted for assessment or repair may need to be opened, tested, cleaned, adjusted, or disassembled to determine the cause of a fault. The appropriate procedure depends on the watch and the work authorized. Customers should follow the workshop's instructions for submission, collection, and any agreed service arrangements. Collection requirements, applicable charges, and arrangements for watches that remain uncollected will be communicated where relevant and handled in accordance with applicable law.

Watch care information

Maintenance guidance published on this website is general in nature and may not apply to every watch. Mechanical, automatic, quartz, vintage, and specialized timepieces can have different care requirements. Advice about cleaning, winding, storage, magnetism, moisture exposure, or operating a watch should be considered alongside the manufacturer's instructions and the condition of the individual item. If a watch stops, runs irregularly, shows signs of moisture, or sustains an impact, further use may worsen the problem; a professional assessment is recommended.

Website use and intellectual property

Visitors may use the website for personal, lawful purposes, including reviewing services and contacting the workshop. You must not attempt to disrupt website functionality, gain unauthorized access to systems or information, introduce malicious code, or use the website to distribute unlawful or misleading material. Unless otherwise stated, website text, branding, graphics, and other materials are protected by applicable intellectual property laws. They may not be reproduced, republished, or commercially distributed without appropriate permission, except where the law allows.

Third-party services and website availability

The website may contain links to external resources for convenience. Chronos Heritage does not control the content, security, or privacy practices of third-party websites and does not endorse every statement or service presented by them. We may update, revise, suspend, or remove website content when necessary. Although reasonable care is taken to keep information useful and accurate, uninterrupted availability and the absence of errors cannot be guaranteed.

Limitation of information

Website content is provided for general informational purposes and does not replace a physical inspection of a watch or a service assessment by a qualified watchmaker. To the extent permitted by applicable law, Chronos Heritage makes no guarantee that general website descriptions will apply to a particular timepiece or that a repair will produce a specific result before the watch has been examined and the work completed. Nothing in these terms excludes or limits any right or liability that cannot lawfully be excluded or limited.

Changes to these terms

These Terms of Use may be revised to reflect changes in workshop procedures, website functionality, services, or legal requirements. Updated wording will be published on this page. Continued use of the website after an update constitutes use under the revised terms, subject to any rights that apply under local law. Visitors should review this page periodically when relying on website information.

Contact

Questions about repair assessments, service terms, estimates, handling procedures, or these website policies can be sent to [email protected] or discussed with the workshop at 20 W 47th St #701B, New York, NY 10036.