Privacy Policy
Chronos Heritage provides information about watch repair and workshop services without using a web contact form on this website. Visitors can contact our team by phone, email, or through an arranged workshop visit. This policy explains the types of information associated with website use and how enquiries may be handled.
Information handled by the website
| Information | Purpose |
|---|---|
| Essential browser storage | Remembers basic website preferences, including whether the cookie notice has been dismissed and certain menu-related settings, helping the site behave consistently during browsing. |
| Hosting logs | May record technical request details needed to maintain website availability, monitor performance, investigate errors, and support security measures. |
| Direct contact records | Information voluntarily shared by phone or email may be used to respond to watch repair questions, discuss assessments and estimates, coordinate workshop visits, and follow up on requested services. |
How information is used
Website data is used to maintain core functionality, remember essential preferences, and help troubleshoot technical issues. Information provided directly to Chronos Heritage may be used to respond to enquiries about mechanical and quartz watches, explain service options, arrange appointments, discuss repair estimates, and communicate about authorised work. We aim to request only information relevant to the enquiry and to handle correspondence with appropriate care.
Please avoid sending payment card details, passwords, or other unnecessary sensitive information through ordinary email. If you contact us about a particular timepiece, details such as its make, model, symptoms, and available service history may help us understand your request.
Contact for privacy questions
For questions about website storage, privacy practices, or information shared with our workshop, email [email protected] or call +1 (212) 768-4700. Written correspondence may be directed to 20 W 47th St #701B, New York, NY 10036. Please include enough context for us to understand your request, but do not include unnecessary sensitive details.