The Essentials of Watch Care

Our services may include watch diagnostics, mechanical movement servicing, quartz watch troubleshooting, timekeeping adjustments, component repairs, and restoration assessments. The appropriate service depends on the watch's construction, condition, and the issue reported. An inspection helps establish which repairs are suitable and whether the required components are available.

Contact the workshop by phone at +1 (212) 768-4700 or email [email protected] to discuss your timepiece and confirm visit arrangements. Describe the symptoms you have noticed, such as inaccurate timekeeping, difficulty winding, a stopped movement, or damage to the case or crystal. Appointment availability and the expected inspection process can then be discussed with the team.

Repair time varies according to the movement type, the complexity of the fault, the condition of the watch, and the availability of suitable parts. Straightforward adjustments may require less time than a complete movement service or restoration. After assessment, the workshop can explain the expected timeframe and advise you if additional findings affect the schedule.

Yes. An initial inspection helps identify the reported issue and establish the recommended work. Where possible, the workshop will explain the proposed service, anticipated charges, and any relevant limitations before proceeding. If further examination reveals additional work, the team can discuss the findings and seek your authorisation for changes to the agreed scope.

Bring the watch itself and, if available, its service history, warranty documentation, previous repair records, and any details about when the problem began. Mention recent impacts, moisture exposure, unusual sounds, or changes in timekeeping. This information can help the watchmaker understand the symptoms, although a hands-on inspection may still be necessary to identify the underlying cause.

If the watch has suffered an impact, shows signs of moisture inside the case, has a loose component, or makes an unusual grinding sound, it is best to stop wearing it and arrange an assessment. Avoid opening the case or attempting internal repairs yourself, as this may cause further damage. A qualified watchmaker can determine whether the timepiece needs immediate attention.